What areas do you operate in?

We currently operate in the Christchurch and North Canterbury, New Zealand region. Christchurch includes Sumner, Lyttelton, Tai Tapu, Lincoln, and Rolleston. North Canterbury includes Kaiapoi, Rangiora, Loburn, and Oxford).

We will be expanding into other areas in due course.

What are your payment terms, and what payments do you accept?

Payments for all of our services are COD. Our vet nurses accept cash or EFTPOS at the end of the visit. Payments can be made direct to our bank account the day before the appointment.

How much do your services cost?

All of our mobile service pricing includes call out and travel fees. Costs vary depending on the services. Please visit our services page for more information.

I need to cancel my appointment. Is there a charge for this?

You must give us at least 24 hours’ notice for cancellation of scheduled visits. If less than 24 hours’ notice is given, our base call out charge is invoiced to you.

Do I need to be home when you visit?

Yes. Having the pet’s owner present during our home visit is part of our health and safety policy.

Are your vet nurses qualified?

All of our vet nurses have a minimum NCVN qualification, and at least two years hands-on experience in a veterinary clinic environment.