Are your vet nurses qualified?

All of our vet nurses have a minimum NCVN qualification, and at least two years hands-on experience in a veterinary clinic environment.

Do I need to be home when you visit?

Yes. Having the pet’s owner present during our home visit is part of our health and safety policy.

I need to cancel my appointment. Is there a charge for this?

You must give us at least 24 hours’ notice for cancellation of scheduled visits. If less than 24 hours’ notice is given, our base call out charge is invoiced to you.

How much do your services cost?

All of our mobile service pricing includes call out and travel fees. Costs vary depending on the services. Please visit our services page for more information.

What are your payment terms, and what payments do you accept?

Payments for all of our services are COD. Our vet nurses accept cash or EFTPOS at the end of the visit. Payments can be made direct to our bank account the day before the appointment.

What areas do you operate in?

We currently operate in the Christchurch and North Canterbury, New Zealand region. Christchurch includes Sumner, Lyttelton, Tai Tapu, Lincoln, and Rolleston. North Canterbury includes Kaiapoi, Rangiora, Loburn, and Oxford).

We will be expanding into other areas in due course.

Do I still need to take my pets to the veterinary clinic?

Our services do not replace the diagnostic expertise of a qualified veterinarian. We recommend that you take your pet for annual visits, to have a full vet check and vaccinations to aid in optimal health. Also, if we notice or have any concerns about your pet’s health, you will be referred to your veterinary clinic.

Do assist with transport to my veterinary clinic?

Yes we can provide transport if required.

My pet need palliative or post-surgery care. Can you assist with this?

Yes we can work with you and your veterinary surgeon to ensure your pet is cared for during this difficult time.

How much time does cat grooming take?

The service includes travel to you, a nail trim, and the grooming of your cat’s coat. Allow 30-60 minutes for grooming (the more matted/knotted the coat, the longer it takes).

Are you available on weekends?

We currently don’t work weekends, but we can cater for evening bookings.

Do you microchip pets?

Yes. The cost includes full registration onto the New Zealand Companion Animal Register.

Do you do vaccinations?

No. Under New Zealand law, veterinary nurses are not licensed to vaccinate animals. Please take your pet to your veterinary clinic for this service.

Can you sedate my cat/dog to assist with after-surgery care?

No. Under New Zealand law, veterinary nurses are not licensed to sedate animals. Please take your pet to your veterinary clinic for this service, or contact a mobile veterinary surgeon to help you.

My pet is very sick and needs to be put to sleep. Can you help?

No. Under New Zealand law, veterinary nurses are not licensed to euthanise animals. Please take your pet to your veterinary clinic for this service, or contact a mobile veterinary surgeon to help you.

Do you provide services to other animals besides cats and dogs?

Most of our clients are cats or dogs. However, some of our veterinary nurses have experience with other companion pets, such as rabbits, rats, guinea pigs, or birds.

My pet is showing unusual symptoms (i.e. constipation, cough, sneezing, vomiting, etc). Can you suggest anything to help them without visiting?

If somethings seems out of the ordinary with your pet, please take them to your veterinary clinic as soon as you can to see a veterinary surgeon. They are qualified to diagnose illnesses and have the equipment to assist in doing so.

My pet has been injured. Can you help?

Wrap your pet in a blanket to keep it warm, and take it immediately to your nearest veterinary clinic. The team there has the equipment and qualifications to diagnose, treat and monitor the injury.

I’ve noticed some unusual lumps/patches on my pet. Can you help?

You need to take your pet to your veterinary clinic if you have any concerns. The veterinary surgeon is qualified to diagnose and treat unusual lumps, patches, etc.

Can you provide cat or dog behaviour training?

We can provide advice for new pets. However, when it comes to training or modifying their behaviour, we recommend you talk to your local veterinary clinic, or pet trainer.

Do you provide a home sitting service?

No. We can recommend two Christchurch based home sitting companies here.

Share