All of our vet nurses have a minimum NCVN qualification, and at least two years hands-on experience in a veterinary clinic environment.
Yes. Having the pet’s owner present during our home visit is part of our health and safety policy.
You must give us at least 24 hours’ notice for cancellation of scheduled visits. If less than 24 hours’ notice is given, our base call out charge is invoiced to you.
Payments for all of our services are COD. Our vet nurses accept cash or EFTPOS at the end of the visit. Payments can be made direct to our bank account the day before the appointment. You can read more about our Terms and Conditions in our Customer Services Agreement.
We currently operate in the Christchurch and North Canterbury, New Zealand region. Christchurch includes Sumner, Lyttelton, Tai Tapu, Lincoln, and Rolleston. North Canterbury includes Kaiapoi, Rangiora, Loburn, and Oxford).
We will be expanding into other areas in due course.
Our services do not replace the diagnostic expertise of a qualified veterinarian. We recommend that you take your pet for annual visits, to have a full vet check and vaccinations to aid in optimal health. Also, if we notice or have any concerns about your pet’s health, you will be referred to your veterinary clinic.
Yes we can provide transport if required.
Yes we can work with you and your veterinary surgeon to ensure your pet is cared for during this difficult time.
The service includes travel to you, a nail trim, and the grooming of your cat’s coat. Allow 30-60 minutes for grooming (the more matted/knotted the coat, the longer it takes).
We currently don’t work weekends, but we can cater for evening bookings.
Yes. The cost includes full registration onto the New Zealand Companion Animal Register.
No. Under New Zealand law, veterinary nurses are not licensed to vaccinate animals. Please take your pet to your veterinary clinic for this service.
No. Under New Zealand law, veterinary nurses are not licensed to sedate animals. Please take your pet to your veterinary clinic for this service, or contact a mobile veterinary surgeon to help you.
No. Under New Zealand law, veterinary nurses are not licensed to euthanise animals. Please take your pet to your veterinary clinic for this service, or contact a mobile veterinary surgeon to help you.
Most of our clients are cats or dogs. However, some of our veterinary nurses have experience with other companion pets, such as rabbits, rats, guinea pigs, or birds.
My pet is showing unusual symptoms (i.e. constipation, cough, sneezing, vomiting, etc). Can you suggest anything to help them without visiting?
If something seems out of the ordinary with your pet, please take them to your veterinary clinic as soon as you can to see a veterinary surgeon. They are qualified to diagnose illnesses and have the equipment to assist in doing so.
Wrap your pet in a blanket to keep it warm, and take it immediately to your nearest veterinary clinic. The team there has the equipment and qualifications to diagnose, treat and monitor the injury.
You need to take your pet to your veterinary clinic if you have any concerns. The veterinary surgeon is qualified to diagnose and treat unusual lumps, patches, etc.
We can provide advice for new pets. However, when it comes to training or modifying their behaviour, we recommend you talk to your local veterinary clinic, or pet trainer.